Refund and Returns Policy
Return & Refund Policy – Zamzam Electronics
1. Overview
At Zamzam Electronics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
2. Return Eligibility
You may request a return if:
- The item is defective, damaged, or incorrect
- The product is unused and in original packaging
- The return request is made within 7 days of delivery
Items that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products (not due to our fault)
- Products without original packaging
- Perfumes that have been opened or used
- Clearance or sale items (if applicable)
4. Return Process
To initiate a return, please follow these steps:
- Contact us via email with your order details
- Provide images (if item is damaged or incorrect)
- Our team will review and approve your request
- Ship the item back as instructed
5. Refund Policy
- Once we receive and inspect the returned item, we will notify you
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via the original payment method
6. Exchange Policy
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.
7. Shipping Costs
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable (if applicable)
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- If still not received, contact us
9. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: info@zamzameletronics.com
🌐 Website: https://zamzameletronics.com/
